What is on this page

• using this website
• technical information about this website's accessibility
• how we tested this website

Using this website

This website is run by Wastebuster CIC.

We want as many people as possible to be able to use this website.

We are always working to make our website as accessible and usable as possible.

For example, that means you should be able to:

• zoom in up to 300% without the text spilling off the screen
• navigate most of the website using just a keyboard
• navigate most of the website using speech recognition software
• listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We have also tried to make the website text easy to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

We know some parts of this website are not fully accessible:

• most older PDF, Word and PowerPoint documents are not fully accessible to screen reader software
• the Twitter feed on our homepage is difficult to navigate using just a keyboard and screen reader software – you can visit @_Wastebuster on Twitter to see our tweets
• our older videos may not feature captions

What to do if you can’t access parts of this website

If you need information on this website in a different format – like accessible PDF, large print, easy read, audio recording or braille – please contact our general enquiries team.

We will consider your request and aim to reply within 20 working days.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website.

If you find any problems that aren’t listed on this page or think we’re not meeting the requirements of the accessibility regulations, contact the website team:

• using our online feedback form
• email our website team

Enforcement procedure

If you have made a complaint and you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Technical information about this website’s accessibility

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliance issues listed below.

Content that’s not within the scope of the regulations

The content listed below may be non-accessible as we are not required to:

• make PDFs or other documents published before 23 September 2018 accessible if they’re not essential to providing our services
• make videos published before 23 September 2020 accessible. We do also have a Wastebuster YouTube channel where you can find a number of videos, however they may feature labelling from YouTube itself, which is incorrect or not sufficiently descriptive

How we tested this website

This website was last tested internally on 25 August 2020.

When deciding on a sample of pages to test, we chose based on:

• our most popular pages
• pages we had already been told about through feedback from people using the website
• pages that gave a good example of each one of our templates
• some pages including images, multimedia content and interactive elements
• some pages including web forms

This statement was prepared on 25 August 2020. It was last updated on 25 August 2020.