What personal information we handle about you, why we use it and why we are entitled to do so

Wastebuster are committed to respecting your personal information and ensuring we are transparent with you in relation to how we will use it. If you are at all uncertain about any aspect of our policies and practices please contact us with the subject heading: Privacy Rights to privacy@wastebuster.co.uk

The personal information we use if you become a member as a school/group and why we use it

First name, surname and email address (if personal email address is used). Analytical data on your use of our site – this can include your IP address

• To validate your eligibility for the programme and ensure you receive the correct programme entitlements and communications.
• To manage our relationship with you including to respond to your requests or queries, to manage complaints and to keep you up to date with any product enhancements that may be available.
• To help you set up your Wastebuster membership account and for the ongoing administration of it.
• To fulfil your request to be a point of contact.
• To notify you about changes to our service.
• To provide you with information, products or services that you request from us or which we feel may be of legitimate interest you.
• To allow you to participate in the interactive features of our service, when you choose to do so.
• To help us understand more about how the Website is used and to improve the Website.
• To conduct analysis and research to help us improve products and services and make sure that our customers get the service they want and need.
• We use IP addresses to help diagnose problems with our server, to administer our site, to analyse user trends, to track user movement, and to gather broad demographic information—all for the purpose of continually improving our website and delivering personalised, custom content. Wastebuster will not use your IP address as personal data, it will be used to give the location of you down to a county or city level only.
• For audit and reporting purposes to help us manage our business effectively and efficiently.
• If you agree, to contact you for direct marketing purposes and to carry out customer satisfaction surveys.

The personal information we use if you register for a competition and why we use it

First name, surname and email address (if personal email address is used). Analytical data on your use of our site – this can include your IP address.

• To validate your eligibility for the competition and ensure you receive the correct communications.
• To manage our relationship with you including to respond to your requests or queries and to manage complaints.
• To fulfil your request to take part in the competition.
• We use IP addresses to help diagnose problems with our server, to administer our site, to analyse user trends, to track user movement, and to gather broad demographic information—all for the purpose of continually improving our website and delivering personalised, custom content. Wastebuster will not use your IP address as personal data, it will be used to give the location of you down to a county or city level only.

What are Wastebuster’s legal grounds for handling your personal information

Data protection law sets out a number of conditions which organisations can rely on in order to lawfully handle personal information. The conditions we rely on are as follows:

Legitimate interests

The law permits Wastebuster to handle your personal information where necessary under your own, and our legitimate interests provided that our interests do not outweighed your interests. Many of the purposes where we handle your personal information, described above, fall into this category as they are essential activities which enable us to deliver a quality environmental education programme efficiently and effectively for example, reviewing and improving the services we provide to you, your experience when you visit our website and to help ensure that we communicate with you about our resources and in ways that are most likely to be of interest to you and have broader societal benefits. We may, if necessary, also use your information to defend legal rights or to obtain legal advice and to manage any complaint that you might have. We ensure that your rights and interests are protected when we do this.

Contract

If your state-funded school has been given Wastebuster membership by your local authority or district/borough and the law permits Wastebuster to handle your personal information where necessary to fulfil our contractual obligations.

Constent

Wastebuster are permitted to use your personal data when you consent for us to do so (e.g. for direct marketing purposes).

Where we rely on consent as the lawful basis for processing your personal information, you can withdraw your consent at any time. The withdrawal of consent shall not affect the lawfulness of processing based on consent before its withdrawal.

Performance of a contract

Your Wastebuster membership may be for a specified amount of time. In these situations, Wastebuster will endeavour to advise you prior to your membership ending of the expiry date so that you can consider re-registering should you so desire.

If you choose to receive marketing from Wastebuster

By consenting to marketing you agree that your personal details and the information you provide as part of any request, will be processed by Wastebuster as data controller, to provide personalised marketing and for market research purposes.

First name, surname and email address (if personal email address is used). Analytical data on your use of our site – this can include your IP address.

• To advise you of our resources, services, competitions and offers that we think may be of interest to you and to remind you about important relevant events.
• To get your opinion of Wastebuster: for example we may send survey questionnaires.
• To give you the most relevant news. Any information we receive will be combined with other information we hold to give us the most up to date view of your details and requirements.
• We use IP addresses to help diagnose problems with our server, to administer our site, to analyse user trends, to track user movement, and to gather broad demographic information—all for the purpose of continually improving our website and delivering personalised, custom content. Wastebuster will not use your IP address as personal data, it will be used to give the location of you down to a county or city level only.

If you would like to stop receiving marketing from Wastebuster

If you wish to withdraw your consent, you can do so at any time by unsubscribing from any email or emailing info@wastebuster.co.uk.

Please note that the withdrawal of consent for Wastebuster marketing:

• Shall not affect the lawfulness of processing based on consent before its withdrawal.
• Will result in no communications being sent to your personal email address or referring to your name. We will still send emails to other email addresses not identifiable to yourself unless the consent for these is withdrawn.

Where Wastebuster will store your personal information

Some of the third parties where personal information is stored are located outside the European Economic Area (‘EEA’) and therefore could be in a country which may not have data protection laws as stringent as those in the EU. Wastebuster will only transfer your personal information where appropriate safeguards are in place.

How long Wastebuster will keep your personal information

Personal information will be kept for 3 years after the last contact.

Your rights and how to contact Wastebuster

You have the right to access the personal information Wastebuster hold about you and, if it is inaccurate, to have it corrected. In certain circumstances, you also have the right to request that your personal information is erased (the “Right to be Forgotten”). You also have the right to request that Wastebuster stop using your personal information for direct marketing purposes.

You should be aware that, some of the rights mentioned above only apply in certain defined circumstances and therefore even if you want to exercise them, Wastebuster may not be required to comply.

If you would like to update information Wastebuster hold about you, exercise any of the rights described above or have any questions about how Wastebuster handle your personal information you can contact Wastebuster by email at: info@wastebuster.co.uk.

Right to withdraw your consent

You have the right to withdraw your consent at any time. To do this please send an email to info@wastebuster.co.uk. The withdrawal of consent shall not affect the lawfulness of processing based on consent before its withdrawal.

Right to complain

If you are not happy about how Wastebuster handle your personal information, you have the right to complain to the supervisory authority. You can do this by contacting The Information Commissioners Office through their website www.ico.org.uk, by phone on 0303 123 1113 or by post at Wycliffe House, Water Lane, Wilmslow, SK9 5AF.